Via Benefits Information & Resources
Via Benefits provides newsletters to its participants that includes helpful health benefit information and resources. Please find below key highlights of what is included in the Spring 2020 Newsletter, links to view the newsletter online, and updates on the UC's Medicare Coordinator Programs funding platform.
Key Highlights to the Spring 2020 Newsletter Edition
- How to set up a Via Benefits online account to receive the latest updates
- Advantages of managing a Via Benefits online account
- The Cares Act and additional over-the-counter expenses
- Expansion of telehealth services to reduce exposure
- COVID-19 supportive resources
View the Via Benefits newsletter online
- For participants with a Health Reimbursement Account (HRA): Please visit the Via Benefits Newsletter at https://retirees.ucr.edu/sites/g/files/rcwecm2451/files/2020-08/Via-Benefits-Newsletter-Spring-2020-with-HRA.pdf
- For participants without a Health Reimbursement Account (HRA): Please visit the Via Benefits Newsletter at https://retirees.ucr.edu/sites/g/files/rcwecm2451/files/2020-08/Via-Benefits-Newsletter-Spring-2020-without-HRA.pdf
UC's Medicare Coordinator Funding Platform
In June 2020, the Via Benefits, administrator of UC's Medicare Coordinator Program announced the change of no longer using PayFlex for their funding platform and instead Via Benefits will be managing the participants experience directly through a new integrated platform that allows for more control over the user's experience.
What this means for UC retirees
- Customer service calls: Phone transfers to a third party for funding questions will be discontinued and participant calls will be managed by the same team responsible for enrollment customer service.
- Website enhancements: Participants will have easier access and better navigation logic when using the website.
- Improvement to communications:
- Bar coded claim forms that allow tracking of claim status
- Added features to elect real-time status updates via email/text
- Clearer explanation codes on Explanation of Payments and Explanation of Unpaid Expenses
- Access to a mobile application that can be used on a smart phone or tablet, including features such as claim filing, claim status and account balance
For any questions or more information
- Via Benefits website: Information and resources may be found at the Via Benefits website at https://my.viabenefits.com/
- Via Benefits accounts webpage: Please visit the webpage at https://my.viabenefits.com/funds
- Via Benefits contact information: Questions may be directed to Via Benefits Customer Service at 1-888-586-0692, Monday through Friday from 5:00 a.m. to 6:00 p.m. pacific time